FAQs

1. How can I place an order?

Placing an order is simple:

  1. Visit our website at https://onehand.shop/.
  2. Browse through our products and select the items you’d like to purchase.
  3. Add them to your cart, proceed to checkout, and complete your payment.

If you face any issues, contact us at hello@onehand.shop or call us at +91 8551843250.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards
  • Net Banking
  • UPI Payments
  • Digital Wallets (e.g., Paytm, Google Pay)

3. How can I track my order?

Once your order is shipped, we’ll send you an email with the tracking details. Use the tracking number provided to monitor your order’s status. If you need assistance, reach out to us.

4. What is your return and refund policy?

We accept returns within [X days] of delivery, provided the item is unused and in its original condition. For more details, check our Return and Refund Policy.

5. How long does delivery take?

Delivery times depend on your location:

  • Standard Delivery: [Insert timeframe, e.g., 5-7 business days]
  • Express Delivery: [Insert timeframe, e.g., 2-3 business days]

We’ll keep you updated with shipping notifications.

6. Can I cancel my order?

Orders can be canceled before they are shipped. If your order has already been shipped, you may initiate a return once it arrives.

7. Do you ship internationally?

Currently, we ship only within [mention regions, e.g., India]. We are working to expand our services soon!

8. How can I contact customer support?

You can reach us via: